Helpwiz

Angelina

11 Jul, 2022

Had Marina as our regular cleaner for a while (3 properties), which was 4* overall (ok-good) but properties started to look tired overtime, I asked to concentrate cleaning on specific areas of heavy accumulation of dust mainly in places & limescale to bring them up to standard & for some reason she didn't like the change & dropped us on the day just minutes BEFORE her arrival like a sack of potatoes! The disappointing service is an understatement. Helpwiz not apologetic for such behaviour of their cleaner. Oh and charged after they cancelled the services x 2, disputing those through PayPal of course! PS: not entirely sure it's actually Marina coming to do the cleaning each time but her daughter or another friend as the girl looks quite a difference from this profile pic. Beware that you as a CUSTOMER mean 0% NB: from the start I found Sharon mediocre as a business owner as only email communication was available. Website riddled with issues, changes terms as suits her "refer a friend scheme terms", lastly referred me to a unicorn of a landing page for payments that don't exist on her portal so I'm going through PayPal to dispute payments taken after cancellation on us & during a higher disputed amount than normal. Watch your payments guys!